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Referral Campaign Not Sending Automatic Emails

Question asked by e584d5d7e79150a8af5cde7597d4b7d51c3b3adf on Feb 2, 2017
Latest reply on Feb 6, 2017 by e584d5d7e79150a8af5cde7597d4b7d51c3b3adf

We're working on launching a referral campaign. However, while testing, we discovered the system is not sending the automatic confirmation emails when someone signs up for the campaign. We've outlined in the program which email to send in the confirmation process, and verified that all emails and programs were approved and closed, but the system still won't send the automatic email.

 

Screen Shot 2017-02-02 at 10.10.50 AM.png

 

Any advice on what to try next?

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