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Rest API Response Times - any SLA?

Question asked by a4f7423db90a1a4e5e7ab142575c7a88bc770f2f on Jan 27, 2017
Latest reply on Jan 27, 2017 by 2dd6bfd88d69f25c6fc247c59fc5eb9ce38b8164

Hello All -


For several years now we've been leveraging the /rest/v1/leads.json to create leads from custom forms we've created.  Every now and then we'd have some latency issues with this call, but overall responses were fast <2 seconds.


For about a month, things have slowed down significantly and this past week our response times are upwards of 90 seconds, average about 20 to 30 seconds.  We've reached out to Marketo Support and they've pretty much told us that this should be expected.  Anything longer than 5 minutes would be considered slow.


This seems a bit absurd to me but if that's the SLA, we'll figure out a way around it. 


Does anyone have any experience with this?