AnsweredAssumed Answered

Adjust the soft bounce threshold.

Question asked by 8002188c48f8dce25fc09c9f0f8e330ec4f434c5 on Jan 26, 2017
Latest reply on Jan 26, 2017 by 44fd70dbab3aa0e4c6f496d0cfa8e456667eb3fd

Hi All,


I've been having issues with hard and soft bounces as I currently dont have a designated IP yet. I understand that if an email soft bounces 3 times within 3 months it becomes a hard bounce.


Is there any possibility to adjust the threshold of soft bounces before it turns to a hard bounce? Such as 6 soft bounces in one month=hard bounce?