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Marketo and ReadyTalk Registration Issues

Question asked by 8b51aca13d1c360e8d0cd2e344c813e6744e710d on Jan 27, 2017
Latest reply on Feb 10, 2017 by e5d211f411e3c9100f90b1ed02839f719234766c

We are integrated with ReadyTalk which hosts our webinars. We are seeing issues when individuals try to register or enter the live event on the day of. They are either redirected to the registration landing page or only partial information (such as email without a fist/last name) are captured. We are using this link in our emails to direct them to the webinar page: https://engage.vevent.com/fastAccess.jsp?eid=6727&seid={{my.SEID}}&vevent_email={{lead.Email Address}}&vevent_first_name={{lead.First Name}}&vevent_last_name={{lead.Last Name}}&vevent_password=Passw0rd&vevent_send-email=false

 

People are having trouble registering on the day of the webinar and once registered, they are having trouble accessing the live event. I have removed the "mkt_tok" tracking from the hyperlink above on any confirmation emails.

 

Does the "mkt_tok" effect where registrants are routed via the URL/hyperlink? Does the "mkt_tok" effect what information we would capture if the link is tokenized? Is there any other information someone can provide us on why leads are have difficulty entering the webinars/registering the day of especially if the "mkt_tok" tracking is deactivated.

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