I want to double check something with the community regarding a complaint we received.
Someone replied to our email blast with: "While I find your emails somewhat informative, I do not want ANY emails that specify a “follow up” in outlook. It is not up to you to prescribe any follow ups for subscribers. If this happens again I will terminate my subscription and tell others here what I think of this bad practice"
I think this issue is not something we can change, and that 'followup' marking does not come from us. I think it's happening because Outlook deciding that the email is not Spam, and is coming from a trusted sender. Right? So that seems like a good thing for our email deliverability. But of course we don't want our customers to be angry either.
Any suggestions how to reply to something like this? Am I missing something?