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Can an A/B test prevent open rates displaying

Question asked by 56dabc75bf82b4a08d0fc3feb9c36014daddce3b on Jan 16, 2017
Latest reply on Jan 16, 2017 by 56dabc75bf82b4a08d0fc3feb9c36014daddce3b

Hey Marketeers,

I have just run a new program which has a whole email A/B test and are happy to see a delivery rate of 96.4%. Worryingly though, an email performance report on this send is not displaying any opens. I assume (fingers crossed) that this is has something to do with the test and at least one person has taken the time to open an email.

Has this happened to anyone else? How can I report on opens?

Thanks team,