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Behavior Score Inactivity...what qualifies?

Question asked by 4e8ce8ffc9ff53d8b10162c8d8a2d139f99c2f23 on Jan 3, 2017
Latest reply on Jan 4, 2017 by 4e8ce8ffc9ff53d8b10162c8d8a2d139f99c2f23

Hi there and Happy New Year!

I'm setting up a campaign to decay behavior score after a period of inactivity. I've set up a batch campaign that runs periodically (I'm thinking weekly) to look at everyone whose behavior score hasn't changed in the past 60 days. If a person qualifies, they have their score reduced by x.


My question is - does the flow step that reduces the person's score count as a score change, next time the campaign runs? So if someone has been inactive for 60 days they have their score reduced by x. A week later the campaign runs again. They are still inactive, but because their score was decayed last they qualify for the campaign?


Thanks for your wisdom!