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Round Robin How does it work?

Question asked by f65fcc984809747b847c1bf1d003b14e6379f425 on Dec 22, 2016
Latest reply on Dec 22, 2016 by josh.hill



We are changing a few ways our company uses lead routing as well as introducing a SDR team. Ideally we would love to move to round robin but do not understand how it can work if a account is already owned? Can you still round robin if the account has a owner, or how would you work around it. This would be more specific to our current customers should they contact us for upsell opps.