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Click detection server breaking link

Question asked by e6615dd679b5dd0c3e60c20085706f392a9af2cb Champion on Dec 22, 2016
Latest reply on Dec 22, 2016 by e6615dd679b5dd0c3e60c20085706f392a9af2cb

Hi all,

 

We have had a very strange issue today. We have an email in which a CTA link was inserted with a URL in the form of https://enquete.company.com/isis/itw/answer/s/04q50pc8qh/k/surveyname

 

But when we send a sample or a real email, and click the CTA, we end up on:

https://enquete.company.com/isis/itw/answer/ErreurIntrouvable?2

 

We tried the same with an untracked email and it worked perfectly.

 

We are opening a support ticket, but any hint? idea?

 

Thx in advance,

 

-Greg

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