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Tracking Emails from Sales Insights

Question asked by fab717a9f0696581bfcacca3f6e307e5c0b21d1b on Dec 8, 2016
Latest reply on Dec 13, 2016 by 5bc67b5bd05ae349afabc1eeebbb872d946e1eb2

One of our sales reps is looking to do a segmented campaign, and wants to send the emails through the Sales Insights in Salesforce and have their statuses changed as they open, click, etc. in the emails.


I've tested this with the triggers of "Opens Sales Email" and "Clicks Link in Sales Email" with the constraint of being from this specific sales rep, but for some reason when I open and click the email, Marketo isn't moving or changing the statuses.


Does anyone have any insight on how to get a campaign like this working? Please reply if there are any questions or need of clarification.