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Ring Lead creating new leads when merging?

Question asked by jessica.kao Champion on Nov 9, 2016

Has anyone experienced this?

 

I'm merging leads into contacts with RingLead.  I can see that they have successfully merged. But a new lead is created with a time stamp of the merge so my out come is I still have a duplicate.  Every time I merge I keep spawning new leads.  I am wondering what setting in SFDC could be causing this hiccup?  Thoughts?

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