Hi, We currently use sales insights for our sales team to send out personalised emails to their clients.
The process is that Marketing will set up the emails in the design studio and mark them as operational, sales will then select the email and send to their clients.
My question: If a lead is marked as unsubscribe in the database will Marketo block this from sending through sales insight even though we have selected the operational email. When we look at the confirmation of send for all clients that have been sent the email it appears that any client who has clicked unsubscribe hasn't received the email, or it doesn't appear in the log.
We need to understand why the client either isn't receiving it even though it has been marked as operational OR are they receiving it and if so why is it not registering in the activity log.
Your help is appreciated.