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Sales Insights

Question asked by a17e430b18ac75e421cee4ee6b9db04c6ac94e6e on Nov 1, 2016
Latest reply on Nov 15, 2016 by 2f28f3514aacce0fc133b9bd34c94a6790c9e1b4

Hi, We currently use sales insights for our sales team to send out personalised emails to their clients.


The process is that Marketing will set up the emails in the design studio and mark them as operational, sales will then select the email and send to their clients.

 

 

My question: If a lead is marked as unsubscribe in the database will Marketo block this from sending through sales insight even though we have selected the operational email. When we look at the confirmation of send for all clients that have been sent the email it appears that any client who has clicked unsubscribe hasn't received the email, or it doesn't appear in the log.

 

We need to understand why the client either isn't receiving it even though it has been marked as operational OR are they receiving it and if so why is it not registering in the activity log.

 

Your help is appreciated.

 

Thanks

Alicia

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