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How is the Engagement score calculated? Missing scores?

Question asked by 721526708d6e7530ae0f40b5297fc5f008470061 on Nov 1, 2016
Latest reply on Nov 2, 2016 by fc75924e681bf2f15383073e52e27d1d274fb653

Hi everyone,

The Marketo documentation is not very helpful around explaining / troubleshooting the Engagement Score:

Understanding the Engagement Score - Marketo Docs - Product Docs

The Engagement Dashboard - Marketo Docs - Product Docs

 

Can anyone shed any light on how it's calculated?

 

In particular, is it omitted/not calculated if only one email is sent?  Is there a minimum number of emails that have to be sent for it to be calculated?

 

Thanks,

 

Katharine

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