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Increasing sync interval time between Marketo & Salesforce

Question asked by 7f00fca17a32cfaeb16852c4dd3f4e7f2a9c3277 on Oct 24, 2016
Latest reply on Oct 24, 2016 by e6615dd679b5dd0c3e60c20085706f392a9af2cb

Marketo often disrupts our sales team when they are on the phone qualifying a lead and editing that lead's record in Salesforce. If they wait too long before clicking "save",  they get an error that the Marketo Sync user modified the lead record during their edit session and they lose their updates/ notes.

 

An important thing to note is that we do not use Marketo forms. We have a custom signup form our site which goes directly via API to Salesforce and then Marketo syncs with Salesforce from there.

 

Due to how our sales process and signup funnel is structured, we are considering changing the sync time between Marketo <> Salesforce to be longer than 5 minutes (reps can be on the phone with a lead while editing that lead's record anywhere from a few minutes to 45 minutes). 

 

If you've extended the sync interval time between Marketo and Salesforce, did you experience any unforeseen problems? I'm currently doing a full audit to determine what exactly will be impacted if we change our sync time, but it would be really helpful to hear from anyone who has actually extended their sync time. 

 

Thanks!

 

Farron

 

 

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