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Delay in form data writing to database

Question asked by f523bdc5ef9b546d85e2aeb9dd5574db625fba42 on Oct 12, 2016
Latest reply on Oct 26, 2016 by f523bdc5ef9b546d85e2aeb9dd5574db625fba42

Has anyone experienced a problem with form data being delayed between the submission of the form and the follow up landing page?

 

We rely on passing token data through our forms when someone submits, and for the last 2 days we've had an issue where the thank you page loads faster than the form fill data gets written to the database, so where we use tokens shows either no information or old information. ex. "Thank you for downloading [XYZ asset]" now shows either the default value for the token, or the value of the previous asset the person downloaded.

 

In order to slow down the page load and give the form data time to get through, we created a redirect from a our default TY landing page to a clone of it, and that is working for the most part.

 

Marketo is working on the issue but taking a very long time, wondering if anyone else has experienced or has a better fix.

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