We onboarded Cvent this summer, great tool and had all of the features we wanted. However we started to notice a few issues with the data from Cvent syncing to Marketo. We set up everything as instructed and was told everything looked fantastic. After two events we just hosted, we noticed the data was not always making it through to Marketo from Cvent. It got so bad, that only 50% of the people attended our most recent event ended up with their status changed in Marketo.
We had to manually update the rest, but it's been a real pain. I just wanted to reach out to the community and see if there are any other Marketo + Cvent users here?
I have to be honest, the Cvent integration with Marketo is pretty out-dated. They rely on a Campaign is Requested trigger and look to see if the Source is Web Service API. I am concerned Marketo is unable to handle the calls coming from Cvent and is missing them.