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Lead Merge Issue - Field "Created" Erased

Question asked by 9a3fb1b3b6dc3575695f06e62ca393f0e0c86451 on Oct 5, 2016
Latest reply on Oct 6, 2016 by 9a3fb1b3b6dc3575695f06e62ca393f0e0c86451

Hi!

 

To remove duplicates, I merge leads together. However, I just discovered that when I do so, the Created date is merged as well, and it usually keeps the newest lead created date, instead of keeping the oldest one (i.e. the first lead that came in).

 

How can I make sure that when two leads are merged, the Created date keeps the oldest one, instead of updating it to the newest version?

 

Thanks for your help!

 

Emma

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