In my German emails, the umlauts are correct. But when I use an umlaut in my mailto subject, Marketo changes it to this:
I checked the HTML code, and it looks fine. Any idea how to fix this?
I can't reproduce this. You say "the HTML code looks fine" which suggests that your screenshot is from a mail client.
Note that letter+diaresis glyphs will need to be percent-encoded before being actually put on the wire. For example, lowercase o with diaresis must become %C3%B6. While browsers and mail clients should perform the encoding themselves when they see ö you can pre-percent-encode to ensure it will work.
(While we're on the topic, remember that you shouldn't track mailto: links.)
Try this doc and see if this helps Import a Non-Latin Characters List - Marketo Docs - Product Docs. Also, check to make sure your list is coded to UTF-8. Sometimes you'll get those characters if it's not coded to UTF-8.
Hope that helps!
I'm not uploading a list; I'm pre-populating a subject line in an email link:
mailto:email@example.com?subject=includes a word with an umlaut
thanks for your input. I unchecked the "track link" box and now it works. Thank You!
Great, please mark as Correct for other folks.
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