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Smart Campaign Not Activating Upon Lead Status Change

Question asked by 1d0859ba310bbb6715faac81ce5a660356b8d7b0 on Sep 19, 2016
Latest reply on Sep 20, 2016 by 33a85b9341b5620508aec56163e468ce41362ce7

EDIT - The issue has been resolved. The problem was that this lead had gone through this campaign back in April. The campaign's Qualifications Rules had been set to "Each lead can only run through the flow once", which prevented the campaign from triggering for this lead. My solution was to change the Qualification Rules to the following:

 

Screen Shot 2016-09-21 at 9.11.25 AM.png

Hopefully this solves the problem! Cheers everyone who contributed to this thread.

 

~~~ Original Post ~~~

Hello,

 

Please see the following (redacted) screenshot of a lead's Activity Log:

Screen Shot 2016-09-19 at 5.05.46 PM (Redacted).png

 

As the image shows, the lead status for this person changed from Open to MQL at 3:29 PM today.

 

The smart campaign that should've then activated has the following trigger steps:

 

Screen Shot 2016-09-19 at 5.05.54 PM.png

 

I double checked and this lead meets the criteria of all 3 filters.

 

Any ideas why this campaign wouldn't trigger?

 

Thanks,

Dan

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