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Date not populating on alert

Question asked by 75ad8872d3212cb40768ccaecd5f3afde8429772 on Sep 19, 2016
Latest reply on Sep 27, 2016 by 75ad8872d3212cb40768ccaecd5f3afde8429772

Hi all,

 

Probably a simple omission on my part, although would appreciate some help.

 

I have a date field on a form that is then used as a token in an alert. For some reason when the alert is received the date is blank.

 

If I inspect the lead record the date has been populated. Additionally if I send a test email with the lead populated the date comes through as expected.

 

I have added a wait step in case the alert was being sent before the record could be populated albeit to no avail. 

 

Thanks in advance

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