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Twilio webhook - my.tokens

Question asked by 102ab804232b1e12e84d988f4a2f35d76f2b6b88 on Sep 16, 2016
Latest reply on Sep 17, 2016 by sanford.whiteman

Hey Marketo community,


I've successfully setup our integration with Twilio and called that webhook based on expected trigger events. The body of the text message references my.tokens that are just pulling in static text, e.g. the phone number we're using via Twilio to send the text message and the content in the body of the text message.


We have my.tokens that use email scripting to pull in information like a customer's appointment time from the Opportunity Object. While that information populates correctly in an email, it fails to render in a text message.


Has anyone used dynamic my.tokens with webhooks that allow personalization from Objects, other than the Marketo Lead or Company? I hope the only option isn't limited to adding every appointment time or really any record specific information we want to include in a text, onto the Lead or Contact in SFDC so Marketo can pull it on to the Marketo Lead.


Thanks in advance for the help.