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Smart List in Email Program highly inaccurate

Question asked by d616ab8d44dd6cf5de948396b223ba89a4ac1e5e on Sep 14, 2016
Latest reply on Sep 14, 2016 by 2f10b4c108652da26289f42d8f6d19f347037341

So here's the simple breakdown.


I used the built in Smart List in the Email Program to filter out leads, but when I go to view "Leads", I still see leads I filtered out.


So I created a separate smart campaign and used the exact same filters and logic, and that populated a correct list just fine.


So what am I doing wrong? No matter how many times I tell the smart list in the email program NOT to include any email addresses that contain XYZ, it still does.