I deactivated a problematic campaign but it has several hundred people in a wait step. Is there any way to force them out so that the campaign will leave them alone and never darken their doors again?
Leads in a wait step will stay in the step even if the flow is "shut down" and they will come out and execute whatever step is next. You must use Remove from Flow to fully remove people if this happens.
So it is totally possible to change the Steps after a Wait Step. But it is not possible to Delete the Wait Step (or to change it) once people are in the Wait Step.
I believe you can use a remove from flow step
Thank you, Jamie. I wasn't sure that would work once they were in a wait step. As it turns out, while I was out for the evening the made their own way out so I don't have to worry about it anymore and can mothball that troublesome campaign I inherited. Phew!
More precisely, you can delete the wait step, but it will have no impact on the leads already waiting
Thank you, Josh and Greg and Jamie! I knew deleting the wait step would have no impact on the leads already waiting and couldn't remember if you could use remove from flow to get them out of the campaign (which is what I wanted).
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