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Reporting discrepancies?

Question asked by b9146d1657f86dca6807827d43d5ee7f685e25bf on Sep 8, 2016
Latest reply on Sep 8, 2016 by b9146d1657f86dca6807827d43d5ee7f685e25bf

I am trying to figure out how many opens we had for a recent campaign, and I am getting different results depending on where I look for the information.

The email program dashboard and email performance report give me one number, but when I generate different reports to see WHO opened the email the total numbers are different. I am actually seeing three sets of numbers: one number from the dashboard/email performance report, one from the campaign results from the control panel within the campaign, and another from a group smart list.

 

Anyone else ever see this?

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