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Sandbox CSV uploads

Question asked by 7686cb26eacec6e243ca33f443be36849a6733af Champion on Sep 6, 2016
Latest reply on Sep 6, 2016 by dan.stevens

Can anyone else confirm that they have an issue with the following?


Create a simple file in Excel:

- One column file

- Column A heading: Email Address

- Column A values: enter your email and a test email (perhaps a colleague)

- Save as type "CSV (Comma delimited) (*.csv)"


Open your Sandbox instance, attempt to upload the file into a list.


I am getting an error when attempting to do this (as well as explicit UTF-8 format save) that states "Invalid file type 'application/json'; must be CSV, semicolon, or tab-delimited text file".



I am getting an error upon this attempt and Support, while making a valiant effort to help has not been able to provide a sufficient answer IMO.


The response I received does not speak to the issue or underlying cause: "There are some subtle differences between the sandbox and production instances as the sandbox instance is designed for testing. From the screenshots you provided, the import is set to auto-detect the file. I would change the file format to comma separated values. It is not seeing that the csv format on this file."


IMHO (and my latest response to support since opening on 7/29/2016): "Something must have changed since just before I entered this ticket. I was able to upload CSV files without explicitly selecting format prior to this change. There must be a changelog for the codebase to trace back to what may have changed! And, while I understand that Sandbox is designed for testing, it should not be technically different in any way than Production to ensure a true test prior to Production deployment. This is simply common practice!"