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cc'ing in Marketo using alerts

Question asked by ad7ecb23289c6cc349fd65e3f87d4c6d0b2f0983 on Sep 1, 2016
Latest reply on Sep 13, 2016 by ad7ecb23289c6cc349fd65e3f87d4c6d0b2f0983

To overcome the lack of cc'ing functionality we are using an alert to send a dupe to our sales team. The email (and dupe copy for sales) content contains a number of {{my.tokens}} the setup is like this:

 

We created two versions of the email (1.) Sales copy (2.) Alert copy - however, the alert copy is not populating the {{my.tokens}} data.

 

Can anyone spot what might be the issue? Can alerts populate {{my.tokens}}??

 

 

Any help or insight is very much appreciated!

Danni

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