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Trigger Upon Inactivity of Field

Question asked by 35a586c9c736a2c6cfba93e127b69c037921d699 on Aug 26, 2016
Latest reply on Sep 28, 2016 by josh.hill



I want to trigger / set a nightly batch job an email alert to our SDRs when the Lead Status field is unchanged from "Disqualify/Nurture" for 9 months. This will let us reach out to stale leads that might have better timing. I'm thinking that I need two conditions in the smart list:


-Looks at those records whose lead status field was changed to "Disqualify/Nurture" exactly 9 months ago.

-Looks at records whose lead status field whose old value "Disqualify/Nurture" hasn't changed for 9 months ago


This doesn't seem to be working. Any help would be appreciated!