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Generating Auto-Emails from InsideSales Activity

Question asked by fab717a9f0696581bfcacca3f6e307e5c0b21d1b on Aug 25, 2016
Latest reply on Aug 25, 2016 by 23a6e5e65c4880f42a44f574a1723e439e4a5533

Hi Everyone,

 

We've been tasked with figuring out how to generate auto-response emails that send out to prospects when a call is logged by our sales reps. Basically we'd like to see that after they've made a call, Marketo would send a "I just left you a voicemail, check out this content, I look forward to hearing from you" type of email to the prospect. They use InsideSales to manage their outbound activity, but we aren't exactly sure what would be the best way to go about setting up a system such as this.

 

My thought would be that the trigger in our campaign would work off when a new activity has been logged on the contact record for a new call, and that would then generate the customized email for each rep. But that's really as far as our thought process has gone at this point.

 

If anyone has experience with this type of set up or any pointers, we'd very much appreciate it!

 

Thanks!

Alec

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