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Unwanted encoding of custom fields

Question asked by 06eb5b741f6b6dba42efc8d0c708290c5fc1fe69 on Aug 24, 2016
Latest reply on Sep 2, 2016 by sanford.whiteman

We have a custom text field that holds html containing list items and links:


<li><a href=''>Beru certificate</a></li><li><a href=''>Champion certificate</a></li><li><a href=''>Duron certificate</a></li><li><a href=''>Ferodo certificate</a></li><li><a href=''>Moog certificate</a></li><li><a href=''>Payen certificate</a></li>


When this field is inserted into an email, it renders correctly in Gmail:



However, when viewing the online version in a browser, the html is encoded and the field displays as text:


Viewing the browser source indicates that the field content has been encoded:


How do we disable the encoding and get the online version to render correctly? We have not enabled encoding of tokens.