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Text-Only Version Not Working

Question asked by 364bad2ae516f4073e4cf1f05f738a6e44d33da2 on Aug 17, 2016
Latest reply on Aug 17, 2016 by 364bad2ae516f4073e4cf1f05f738a6e44d33da2

Hi all,

 

 

For context:  I'm creating an email in dreamweaver.  After i'm finished with the HTML in dreamweaver, I copy and edit the full code into Marketo's email editor.  The HTML email works and looks fine.

 

My problem:  I have edited the text-only version of my email, but when I send myself a text-only email sample, I get a blank message with the unsubscribe link at the bottom.  I then tried to use the function of "copy text from HTML" and when I did this, it completed deleted the text-only version.

 

Question is, if I'm not using an email template provided by Marketo, does this cause errors in the text-only email editor?  Has anyone else experienced this before?  What can I do?

 

Thank you for your time and help..

 

Best,
Janice

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