AnsweredAssumed Answered

Webex/Marketo Integration Problems

Question asked by a2e2199481eb49e750ee6160799961cb4ad00066 on Aug 8, 2016
Latest reply on Aug 11, 2016 by d633964be41d23db9dd9a9bc6a5c3ed52927e400

Hi all - we've been experiencing considerable problems with our Webex/Marketo connection over the past year.  The latest critical error, our fourth in less than 12 months, is listing registrants as "registration error"  --- Error registering with webinar provider. exception='Webex API call error; validation: Parsing Error : An invalid XML character (Unicode: 0x1a) was found in the element content of the document. Line : 1 Column : 246 [Webex exception ID = '999999']'


Anyone else run into this error before?  Any former WebEx users out there with recommendations for a new webinar provider?  These connection issues take forever to fix given Marketo support does not seem to understand the issues, nor do they feel responsible in regards to updating integrations, leaving us with very unreliable webinar campaigns for days.  Thank you!