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moving emails and leads to another program - sending same email twice?

Question asked by 589682f0d4739dc2366ab01c03623a062e7e2910 on Jul 27, 2016
Latest reply on Jul 28, 2016 by 0b3d41ffb279e8854f5bf505e4358916213a010e

Hi all,

 

I have a lot of different engagement programs that I want to consolidate into fewer programs.

 

Now before I do so, I need to be sure that moving leads and emails from one program to another, does not lead to sending duplicate emails.

 

This is the scenario:

I need to consolidate engagement programs, and utilize different streams within one engagement program.

 

John received email 1 in engagement program A.

Now, I want to move email 1 to engagement program B - stream 2.

 

Also, John needs to be added to Engagement program B - stream 2, because he is not done yet with the email flow. Email 2, 3 and 4 are still waiting.

 

My question now is, will John, as a new member of Engagement program 2, receive email 1 again, or not?

Does moving an email ensure that it is NOT sent twice to a lead who already received it?

 

Appreciate all the input!

Just need to be sure here.

 

Thanks,

Tom

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