I have a lot of different engagement programs that I want to consolidate into fewer programs.
Now before I do so, I need to be sure that moving leads and emails from one program to another, does not lead to sending duplicate emails.
This is the scenario:
I need to consolidate engagement programs, and utilize different streams within one engagement program.
John received email 1 in engagement program A.
Now, I want to move email 1 to engagement program B - stream 2.
Also, John needs to be added to Engagement program B - stream 2, because he is not done yet with the email flow. Email 2, 3 and 4 are still waiting.
My question now is, will John, as a new member of Engagement program 2, receive email 1 again, or not?
Does moving an email ensure that it is NOT sent twice to a lead who already received it?
Appreciate all the input!
Just need to be sure here.