I have an engagement program that pauses leads after a certain amount of time. There are variables at play that could have those contacts moved to a different stream in the same program. Since they are technically "paused" in the program, when you have a flow step to change the engagement stream, would they be automatically reset to "normal?" Or do I need to add a flow step for that to happen?
One more question!
- When using transition rules in engagement streams, does the lead the lead get "paused" from one stream when transitioning to another? Or does the lead just move?