Are you still seeking help on this issue. We can surely help you.
At Grazitti we are working with over 100 Marketo customers helping them with both Marketo Operations and Custom Development/Integration work. We have more than 25 Marketo certified experts with deep expertise. We have helped many of our customers with similar work. Would love to have a detailed discussion around your needs and showcase similar work we have done. You can email me email@example.com
Hi Robert, I would move this question to Product Discussions, where more people are likely to answer.
When you're seeing this issue, is the skipped step appearing prior to the form fillout and the lead becoming known? Or is it after the fact? If it's afterwards, I would reach out to support, but it's possible that Marketo is backfilling some of this history for the record once it becomes known.