Included in this article
Your Premier Support entitlement has been enhanced with a Premier Success Team. Now, your Named Support Engineer is part of a 5-member Premier Success Team whose members work in concert to provide a full range of complementary skills. All your Premier support features remain intact (Mentoring Sessions, Accelerated SLAs, etc), but now your Named Support Engineer will be backed by a focused team of Premier Support Engineers to deliver world-class support tailored to meet the needs of your account.
Each team is led by two Lead Support Engineers, and aided by three Premier Support Engineers. With a larger team, your engineers can specialize in specific knowledge areas, and we can connect you with our most senior engineers for your half-yearly instance reviews and mentor sessions. This will help to increase case resolution speed, decrease escalations, and elevate your overall support experience.
Steven Vanderberg, Senior Technical Support Engineer
A 2015 ‘Customer Hero’ and ‘Customer Support MVP’ award winner, Steven lends his expertise to the deep technical issues including: SOAP, REST, Munchkin, and CRM integrations. Steven also excels at analyzing big data and log files to sniff out bugs and proactively monitor performance.
After hours he can be found exploring the great indoors, indulging his deep love of video games and Japanese animation. Steven also enjoys spending his free time trying out new baking techniques and recipes to share with family and coworkers.
ReAnitta Latham, Senior Technical Support Engineer
ReAnitta spent the past 15 years as a Dedicated Systems Engineer for fortune 500 companies. In additional to being a Marketo Certified Expert she has experience in database administration, training and integration of new companies, and is Six Sigma certified.
She unwinds with reading, dancing, travelling, and spending time with her family.
|Shemron Cowan, Senior Technical Support Engineer|
Shemron Cowan has been with Marketo since 2014 and serves as an expert in the core product, Salesforce.com, and product adoption mentor.
He is enthusiastic about helping people apply Marketo technology to achieve marketing goals, and enjoys rolling up his sleeves to get involved.
Chris Coel, Technical Support Engineer
Chris brings tenacity and determination, along with his years of industry experience, to the team. He has a knack for discovering and creating out of the box ideas to achieve a solution.
He is an avid home brewer, marathon runner, as well as a lover of the outdoors. He can often be found at the many brew fests in the region.
Leyla Peachy, Technical Support Engineer
Leyla has been with Marketo for three years and has a wide variety of experience both inside and out of the technology industry. She is an expert at delivering mentor sessions, and enjoys diving in to work with you on sensitive situations.
In her free time Leyla participates in Meditation and enjoys the outdoors.