Marketo Live Chat Support

Document created by b314881cf2c6f34ff6c1ea07c3f07a199f877a57 Employee on Jun 8, 2016Last modified by b314881cf2c6f34ff6c1ea07c3f07a199f877a57 Employee on Sep 27, 2017
Version 19Show Document
  • View in full screen mode

Included in this article

Overview

Marketo's Live Chat offers a great way to get the help you need. Chat live with Marketo experts and we’ll answer your questions, point you to detailed support resources, or open a support case. Our Live Chat Support feature is a convenient way to connect with us.

 

Live Chat Availability

Marketo Live Chat is available around the clock during the week on a 24x5 schedule, excluding regional holidays. Access to Live Chat depends on your support level as shown below:

 

Online

Business

Premier

Elite

Support Portal

X

X

X

X

Live Chat

X

X

X

X

Phone

 

X

X

X

 

 

Note.PNG

 

Starting a Live Chat Session

Your Authorized Support Contacts can start a Live Chat session by visiting the Support Portal at support.marketo.com. Locate and click the Live Chat link or button to initiate a chat session. If you do not see this panel in the Support Portal, you may not be an Authorized Support Contact. Please contact your Marketo admin to manage your authorized contacts.

 

Chat Support Icon.jpg

 

Where to Locate the Live Chat Button

The live chat option will appear on the The specified item was not found. and Products pages in the Community and will also show up in the Case Connector when logging a case online.

 

The specified item was not found.

Support Page with widget.jpg

 

 

Products 

Product Page with widget.jpg

 

 

The chat option will also show up in the Case Connector when submitting a new case online.

Chat in CaseConnector NEW.jpg

 

 

Additional Questions

Have additional questions about Live Chat or other support features?  Please feel free to contact us at support@marketo.com.

 

Want to upgrade your Service level? Please contact your Marketo Account Manager.

Attachments

    Outcomes