Troubleshooting Web Personalization (RTP) - Campaign Changes Not Appearing on Your Website

Document created by b314881cf2c6f34ff6c1ea07c3f07a199f877a57 Employee on Apr 22, 2016Last modified by b314881cf2c6f34ff6c1ea07c3f07a199f877a57 Employee on Sep 27, 2017
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Overview

 

After updating or changing an RTP campaign, the natural thing to want to do is test it out and see it live on your website. However, many times your changes just don't show up even after relaunching the campaign.

 

 

How to See Your Changes:

 

1. It can take up to 5 minutes for changes to your campaign to be published after relaunching an edited campaign.

 

2. If you do not see the new version of your campaign after 5 minutes, you may need to clear your browser cache and cookies in order to see the new changes.

 

 

 

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