TROUBLESHOOTING—List Import Dialog Box “Stuck” on Step 2

Document created by b314881cf2c6f34ff6c1ea07c3f07a199f877a57 Employee on Nov 12, 2015Last modified by b314881cf2c6f34ff6c1ea07c3f07a199f877a57 Employee on Sep 27, 2017
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When doing a list import, sometimes the dialog box won’t advance past the Step 2 section where columns are mapped to Marketo fields.


Stuck dialog box_field used twice.PNG


If you look closely, you’ll see that there is a Marketo Field selected that has a red squiggly underline underneath it. If any of the fields have this, you won’t be able to click on Next to get to Step 3 and the import dialog box will get “stuck” at this point.


This problem is caused by having two columns in your list mapped to the same one Marketo Field. Two pieces of data can’t be pushed into the same one field, so it stops the import in its tracks at this point until you change it to select a different field. If you mouse-over that field, you’ll get the error that shows that the field is already in use.


Stuck dialog box mouse over warning.png


The quickest way to fix this is to simply choose a different Marketo Field to map the list column to. Once there aren’t any more Marketo Fields used twice, the import dialog box will advance to Step 3. Problem solved!