The Survival Guide to Customer Experience

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Read what these experts have to say about Customer Experience:

  • Barry Dalton: Bigger isn't always better in the Customer Business
  • Frank Eliason: The Role of Social Media Customer Service is Changing
  • Andrew Grill: Customer Experience Management in the Age of Social
  • Robert Rose: The Newly Empowered Customer Demands a New Marketing Approach
  • Tim Walters: The Main Problem With CXM is Understanding that CXM is a Problem.

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