This document was provided by our LaunchPoint partner, Sprinklr.
Read what these experts have to say about Customer Experience:
- Barry Dalton: Bigger isn't always better in the Customer Business
- Frank Eliason: The Role of Social Media Customer Service is Changing
- Andrew Grill: Customer Experience Management in the Age of Social
- Robert Rose: The Newly Empowered Customer Demands a New Marketing Approach
- Tim Walters: The Main Problem With CXM is Understanding that CXM is a Problem.