No data in the RTP back office

Document created by 2174 Employee on Apr 20, 2015
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1. Check the RTP Tag

  • Verify that the RTP is properly installed on your website (see: Deploy the RTP JavaScript)
  • In the developers console (under the Network tab) you suppose to see the following calls made by RTP while the page is loading:
    • rtp.js?
    • msg?a=2&sid=YOURACCOUNTID


2. Check View Filters

  • Check if all Domains are selected under the Organization and Visitors table filters


  • Check your user's Region Settings by navigating to 'User Settings' > 'Edit Regions'