Images that are embedded in the body of the email are not showing in Outlook 2007 / 2010

Document created by 0990c59b444c76027d96735c1a399d72e146ac44 on Dec 30, 2014Last modified by 7c0530b8c4efdd5734ac0e37c02a18c0a98056cf on Sep 27, 2017
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You or your users may be having problems with images not showing up in the body of an email.

If images are that are embedded in the body of the email are not showing up in recent versions of Microsoft Outlook, then follow these steps:

Outlook 2007

1.       Open Outlook.

2.       Click Tools -> Trust Center (Outlook 2007).

3.       Uncheck the box, ‘Don’t download pictures automatically in HTML e-mail messages or RSS items’.

4.       Click OK; restart Outlook and check that images appear.

Outlook 2010

1.       Open Outlook.

2.       Click File -> Options -> Trust Center (Outlook 2010).

3.       Click ‘Trust Center Settings’.

4.       Uncheck the box, ‘Don’t download pictures automatically in HTML e-mail messages or RSS items’.

5.       Click OK; restart Outlook and check.

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