Marketo isn't Tracking Leads

Document created by 08b21bd4b65c4441fd72920f489da6afa097beae on Dec 23, 2014Last modified by 7c0530b8c4efdd5734ac0e37c02a18c0a98056cf on Sep 27, 2017
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Issue:

 


You've notice that visit webpage and click link activity is not being logged for certain leads


Solution:
rtaImage.jpg

There are a few reasons for this. First of all, have an Admin make sure you have tracking enabled. If you are certain that you have your tracking enabled and it’s working for others, it could be that your lead has tracking turned off in their browser. You can do this in FireFox by going into Tools/Options/Privacy, and checking the box which says Tell Websites I do not want to be tracked:

 

 

 

 

To circumvent this, go into Marketo Admin/Munchkin, and go to where it says Lead Tracking, and select Ignore to the ‘Do Not Track’ Browser request.

rtaImage.png

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