• About Support

    Full Details of all Marketo Support Offerings: Customer Support Options - Marketo Support Levels Offered Service Level Agreements (SLA)   Global Contact  http://support.marketo.com:    ...
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  • Marketing Calendar FAQ

    What is Marketo’s Marketing Calendar? What are its benefits? What features does Marketing Calendar include? Is it free or do I need to pay for it? How do I get or buy Marketing Calendar? As of our ...
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    last modified by klaw
  • Scoring Campaigns

    A Lead Score is a measure of a lead's interest in your product.  You can use a lead score to send qualified leads automatically from Marketo to your sales team while the leads are hot. Lead scoring is not an abso...
  • ISP Resolution Flowchart

  • Capturing Search Engine and PPC info on Landing Pages

    Please ensure that you have access to an experienced JavaScript developer. Marketo Technical Support is not set up to assist with troubleshooting JavaScript. Here's our recommendation for how you can collect ke...
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  • Brand Your Tracking Links

    Every link you include in your emails will have tracking code automatically appended when sent. Marketo adds a generic domain to the tracking code, for brand consistency and improved delivery rates we recommend that y...
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  • Training Season Pass Info

    This is for accounts that do not have the Edu subscription entitlement   We'll provide information and a call to action.
  • Fixing long dropdown values in IE

    Issue:With long options in a select (dropdown) list, Internet Explorer will not expand the values as Firefox, Chrome and other browsers will do. This makes reading the values in the dropdowns impossible.   Solut...
  • Set a Form Thank You Page

    Set a Form Thank You Page   What happens when someone fills out form? Where are they forwarded to? Check out how to configure it: Edit Form1.1 Go to the Marketing Activities area.      1.2 Select ...
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  • Troubleshooting your SFDC Sync

    Having sync troubles with SFDC?  Try this quick checklist to see if it solves your problems. How can I tell if there's a sync problem with Salesforce?Symptoms of a broken SFDC sync include: Your information hasn...
  • Changing Your Primary CNAME

    If you ever need to change your CNAME there are a few things you should consider. Old LinksIn order to ensure that old links sent out via email are not broken, you should: Remove the old CNAME Setup your new primary...
  • Build a Lead Performance Report with Mobile Platform Columns

    Follow these steps to create a lead performance report with mobile platform (iOS/Android) columns: Learn how to: Create Mobile Smart Lists Create a Lead Performance Report Add Mobile Smart Lists as Columns Create Mo...
  • Remove Unsubscribe Text From the"Admin -> Email" Section

    The only reason why you should ever completely remove the unsubscribe content from the “Admin -> Email” area is because you are choosing to build the unsubscribe link into the Email Templates themselves...
  • How to Repair Marketo Sales Insight Setup & Configuration Problems

    If you tried to Verify the Setup and Configuration of Marketo Sales Insight via the Sales Insight tab in the Admin section of Marketo Lead Management, and the MSI Status wasConfiguration Problem, a configuration error...
  • Required Profile Permissions in Salesforce for Marketo Sync

    Required Profile Permissions for Marketo Synchronization API Enabled Manage Public Documents Manage Public Templates Edit HTML Templates Edit Events Edit Tasks Convert Leads Transfer Lead* Transfer Record* En...
  • Manage Multiple Domains and Microsites

    You may need to have multiple CNAMEs to brand your landing pages for different product lines or company divisions. We recommend that all CNAMEs be on the same domain since cookies do not travel across domains. A good ...
  • Marketo and Google Adwords Overview

    Marketo users can configure Marketo to manage, nurture, and measure leads that are created from Google AdWords. We offer 2 options, depending on what type of web page is linked to your Google AdWords ad. Option 1: L...
  • Marketo and Google Adwords FAQs

    Common questions around how Marketo can be used to track Google AdWords information:   Q: Do I have to install a special Marketo App from the Salesforce.com AppExchange to get this functionality? A: No, there's ...
  • Advanced Landing Page Template Development

    For more in-depth information on Landing Pages, please click the link below.   Landing Pages, Easy, Powerful, Complete
  • Sample Email Templates

    Marketo has developed email templates that have been tested in over 40 email clients.  It is important to ensure that your emails will look good no matter where you send them.  Additionally, these emails hav...